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Remote Assistance
If you would like to us to assist you by looking at your computer from a remote location (i.e. our workshop), this can be done quickly and easily without you ever leaving your home! By giving us permission we are able to gain 'remote access and control' of your computer, from one of our computers!
What are the advantages?
Let's say you just want a short one-to-one tutorial on how to use (for example) a new piece of software you have bought. Or, your computer is not behaving itself. It's not a major fault, but you just need someone to show you how to solve the problem.
By using Remote Assistance, you won't have to leave home searching for a computer engineer, or spend hours on hold to a helpline, or leave your computer in a workshop with 'I will give you a ring when it's ready mate' echoing in your ears! Using Remote Assistance means the problem could be solved online - and just for the cost of a phone call!
What's involved?
- One of the best and most secure way is TeamViewer, you don't need any software to be permanently installed on your computer, but you must be connected to the internet via broadband. This software is completely free to use.
- You must have a session ID and Password and ideally an arranged time for the TPRA appointment. To range an appointment please telephone us on 01237 470871.
- You will be asked to download and temporarily install some software to allow your computer to 'talk' to ours. It is quite safe to do this, and we will talk you through this procedure - it only takes a couple of minutes.
- Please note that during a remote access session, your desktop wallpaper may be temporarily switched off to aid the speed of connection. This will be restored after the session is ended.
- You can disconnect from the remote session at any time.
- We have strict privacy rules that means your documents, photos and information will remain private.
- You sit back and watch what we are doing to your computer while it is happening - in real time. You can tell us to stop at anytime.
- We will also be talking to you on the telephone while we are working on your computer, informing you of what we are doing as it happens.
Ending the Remote Session
To end a Remote Access connection at any time, simply close the TeamViewer window and you will be disconnected immediately, this means that we can no longer access your computer, and if you want to continue with a new session, you will have to install the software again.
The cost?
There is no charge from either Tactical Panda IT Services or TeamViewer for using this service, only the price of your phone call! However, if you would like to make a donation to help cover our costs using your credit or debit card, please click here - thank you.
Downloading and Installing
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Please click here...to download the Remote Access software, then follow the instructions as detailed below - thank you! |
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Step 1The first image below is presented on your screen after you have downloaded the software (the download link is above and below these instructions). Once you see this 'window', please click 'Run'. |
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Step 2The software is being downloaded onto your computer from our server. |
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Step 3Once the software has been downloaded, you will see this window open (or for Windows Vista / 7, something very similar). Please click on 'Run' to finalise the installation. With Windows Vista & Windows 7, you will be asked a second time to verify the installation, and possibly grant access through your Windows Firewall. |
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Step 4The software has been installed when you see this window. The 'ID' and 'password' are shown in this example as 213 629 675 and 8595 respectively, these are the numbers we need to securely access your computer, please write them down and tell us over the telephone what they are. |
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Download Links
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Please click here...to download the Remote Access software, then follow the instructions as detailed above - thank you! |
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